Terms of Service

These Terms of Service (“Terms”) govern your use of digitalbraid.com(the “Site”) and any information, content, tools, or services offered by Digital Braid(“we,” “us,” or “our”). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1. About Digital Braid

Digital Braid is a professional services firm based in Long Island, New York, United States. We design and build custom AI tools, agents, and automation systems for business clients. The Site serves as our informational and business-development presence.

2. Acceptance of Terms

By using the Site — including browsing, submitting a contact form, booking a consultation, subscribing to updates, or downloading content — you represent that you are at least 18 years old, that you have the legal authority to enter into these Terms, and that you will comply with all applicable laws.

3. The Site Is Informational

Content on the Site — including case studies, blog posts, service descriptions, pricing references, and insights — is provided for informational and marketing purposes. It does not constitute professional, legal, financial, tax, medical, or regulatory advice. Case study metrics and outcomes describe past results and are not guarantees of future results.

4. Engaging Digital Braid for Services

Nothing on the Site constitutes an offer or contract to provide services. Any engagement between you and Digital Braid will be governed by a separate written agreement executed by both parties, which will specify scope, deliverables, timelines, fees, confidentiality, intellectual property, and other terms. In the event of a conflict between these Terms and a signed engagement agreement, the engagement agreement controls for the scope of that engagement.

5. Acceptable Use

When using the Site, you agree not to:

• Use the Site in violation of any law or regulation
• Attempt to gain unauthorized access to the Site, its systems, or any connected service
• Introduce malware, viruses, or any code designed to disrupt or damage the Site
• Scrape, crawl, or harvest content at volumes intended to burden our infrastructure or circumvent rate limiting
• Use automated tools to submit the contact form or book meetings in bad faith (spam, phishing, competitive intelligence gathering under false pretense)
• Impersonate any person or misrepresent your affiliation
• Reverse engineer, decompile, or attempt to extract the source of any feature except as permitted by law
• Use the Site or its content to build a competing product, training dataset, or directory without our written consent

6. Intellectual Property

All content on the Site — including text, graphics, logos, the Digital Braid name and mark, case study narratives, insight articles, illustrations, and underlying code unless otherwise noted — is owned by Digital Braid or its licensors and is protected by U.S. and international intellectual property laws.

You may view and share the Site's public content for personal or internal business reference with proper attribution and a link back to the original source. You may not:

• Republish substantial portions of our content on another site or platform without written permission
• Remove or alter any copyright, trademark, or attribution notices
• Use our name, logo, or brand marks in a way that suggests endorsement or affiliation without consent
• Use our content to train generative AI models or include it in datasets offered or sold to third parties, except as explicitly permitted by search engines, AI platforms, and archive services that respect our published policies (see the LLMs.txt file at the Site root)

All rights not expressly granted are reserved.

7. User-Submitted Content

If you submit messages, documents, or other content to us (through the contact form, email, or during an engagement), you represent that you have the right to share it and grant us a limited, non-exclusive license to use it for the purpose of responding to you and delivering requested services. We will handle such content in accordance with our Privacy Policy and any applicable confidentiality agreement.

8. Third-Party Services and Links

The Site integrates with third-party services including email delivery, meeting scheduling, analytics, and social platforms. The Site also links to external websites. We are not responsible for the availability, accuracy, content, or practices of third-party services or sites. Your use of them is governed by their own terms and policies.

9. Disclaimers

The Site and all content are provided “as is” and “as available,” without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability.

We do not warrant that the Site will be uninterrupted, secure, or error-free. Performance metrics, case study results, and industry statistics reflect past outcomes in specific contexts and are not promises of equivalent results for your business.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Digital Braid and its founders, employees, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including lost profits, lost revenue, lost data, business interruption, or loss of goodwill — arising from or related to your use of the Site or any content on it. Our aggregate liability to you for all claims related to the Site is limited to the greater of (a) one hundred U.S. dollars (USD $100) or (b) amounts you have paid us in the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you. In such cases, liability is limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Digital Braid, its founders, employees, contractors, and service providers from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Site in violation of these Terms, (b) your violation of any law or the rights of a third party, or (c) content you submit to us.

12. Termination

We may suspend or terminate access to the Site at any time, with or without notice, for any reason — including violation of these Terms. Sections that by their nature should survive termination (intellectual property, disclaimers, liability, indemnification, governing law) will survive.

13. Changes to the Terms

We may update these Terms from time to time. Material changes will be posted here with an updated “Last updated” date. Your continued use of the Site after changes constitutes acceptance of the revised Terms. If you do not agree, stop using the Site.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-laws principles. Any dispute arising from or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Nassau County, New York, and you consent to the personal jurisdiction of those courts.

The parties agree to attempt in good faith to resolve any dispute through direct communication before pursuing formal legal action. Nothing in this section prevents either party from seeking equitable relief (including injunctions) in any court of competent jurisdiction to protect intellectual property or confidential information.

15. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any written engagement agreement, constitute the entire agreement between you and Digital Braid regarding the Site.
• Severability. If any provision is found unenforceable, the remaining provisions will remain in full effect.
• No waiver. Our failure to enforce any provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Headings. Section headings are for convenience only and have no legal effect.

16. Contact

Questions about these Terms:

• Email: ryan@digitalbraid.com
• Contact form: digitalbraid.com/contact
• Mail: Digital Braid, Long Island, NY, United States